I went to the bank together with my mother and I reached the bank
at 9:40am. So I went to meet Mr. S (as informed by the HQ staff that he is the
person to contact for the new account opening) and I found out that he is the
branch manager of the bank. So I told him my reason and he explained to me for
the new account again and then let me sign some application forms and he took
my IC along for the verification. After that, he had given me a Q number and
told me to wait for my turn and offered me to sit at the waiting area. So I did
as per request.
I was waited and waited, and guess what?! I have been waited for
more than an hour then only was my turn. My mother had gone to 2 other banks to
do some banking matters while I was waiting at this CXXX Bank. She came back to
me and I was still waiting for my turn. The branch manager saw me and told me
to wait for awhile and he had told me twice for it.
I noticed that there was only one staff who was handling this
current account opening and he had spent about an hour for a customer. This staff
was a middle-aged Malay male staff and I saw there was a Malay lady staff was
sitting behind him and she was doing nothing but just looking at her monitor. I
was wondering why didn’t she helping her colleague and since there were other
customers were waiting to open such current account?! Moreover, I also noticed
that this middle-aged Malay male staff was walking into the office few times
when he was handling the customer.
Frankly speaking I was started to feel angry and felt impatient
for it too. The branch manager saw me and told me that my turn would be soon. So,
I was waited again until 11:05am, the Malay male staff called my name after he finally
finished handled the customers (a couple) that he had served in an hour. He was
then started to process the case for me. Actually there should be a customer in
front of me according to the Q no. when that customer approached him to check,
he told her to wait for awhile as he would call her later. I did not say
anything at that time as I think I was not cut queue as it was the bank staff
to call and serve me. In fact, I was also quite mad at that time as I had been
waited for an hour plus.
So, the male staff given me some more documents to sign and
explained to me about the current account again. I finally understood why he
had taken so long, the computer system was so slowed as I saw him keyed-in the
information twice and there was a long pause for the respond. Then finally the
staff told me that the computer system was having some problems and could not provide
me the new ATM card on the spot and request me to come back for the card
collection on the next day. Oh my gosh, I was thinking that what kind of
computer system is the bank having and what kind of service is provided?! So no
choice I have to go back home without my new ATM card and to go back for the
collection in few days later. I left the bank at 11:40am (2 hours at the bank) then
and I started to wonder if I did it right to open a new account from such
bank?! :P
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